What is AI Scribe, and how does it work?
Some of our therapists use this tool to help with note-taking. Here's what that means for you, and how to opt out if you'd rather they didn't.
What AI scribe does?
AI Scribe is a tool built into Jane, our practice management platform. It listens during your session and helps your therapist draft clinical notes afterward. It supports your therapist's documentation, it doesn't replace their clinical judgment, and your therapist reviews and edits every note before it's saved to your file.
How consent works:
You'll be asked to give consent through a form before your therapist uses AI Scribe. You will choose either "I Agree" or "I Disagree". Consent is never assumed from one session to the next. Saying yes once doesn't carry forward to your next appointment.
What happens if you choose "I Disagree"?
That's completely fine, and it won't change your care in any way. Your therapist will just take notes the way they always have.
What happens to the recording?
AI Scribe doesn't keep a permanent recording. If it's used, a temporary recording is created to generate your notes, then deleted within seven days.
Questions?
Reach out to our Care Team at hello@shiftcollab.com or call 1-800-661-8681. We're happy to walk through it.