Can I attend therapy sessions from outside of Canada?

Where does Shift Collab offer therapy services?

Shift Collab is a Canadian virtual therapy practice. Our therapists are licensed and registered to provide care within Canada only.

This means sessions are typically available when you are physically located in Canada.

Can I attend sessions while travelling or living outside of Canada?

In some cases, it may be possible , but it depends on your therapist’s licensing requirements.

Therapists must follow the rules set by their regulatory college. Before continuing care while you’re outside of Canada, your therapist may need to:

• Confirm whether they are allowed to provide care in your current location
• Receive guidance or approval from their regulatory body

We recommend discussing any upcoming travel plans with your therapist in advance.

What happens if I join a session from outside of Canada without notifying my therapist?

If your therapist becomes aware during a session that you are outside of Canada, the session may need to be paused or rescheduled.

This allows the therapist time to:

• Confirm whether they are permitted to continue the session
• Ensure they are practicing within their professional and legal guidelines. 

  
  Why does my location matter?

  Therapists in Canada are regulated by provincial colleges, which set strict guidelines on where they can legally provide care.

  These regulations are in place to:

  • Protect client safety and privacy
  • Ensure therapists are practicing within their scope
  • Maintain high standards of care

  What should I do if I plan to travel?

  To avoid any interruptions:

  • Let your therapist know ahead of time if you’ll be outside of Canada
  • Share where you’ll be located during your session
  • Work together to confirm whether sessions can continue.
  
  If you're unsure you can speak to handle your therapist directly or reach out to our Care Team at hello@shiftcollab.com