What if my therapist and I are not a match?

We’ll rematch you! If your last session was within 60 days, we’ll also offer you a Fit Guarantee.

To get the most out of therapy, the relationship with your therapist must be strong. In fact, extensive research has shown that the alliance between a client and therapist is the most important factor in the success of therapy.

At Shift, we make every effort to carefully match you with the right therapist. But, despite our best efforts, sometimes the connection just isn’t quite right after a session or two. 

That’s why we have our Fit Guarantee. We ensure you’re matched with the right therapist for you. If you’re not 100% happy with your therapist within 60 days of your last session, we’ll rematch you and offer your first session with another therapist at no charge.

In order to qualify for the Fit Guarantee, please contact our Care Team first at 1 (800) 661-8681 or email us at hello@shiftcollab.com so we can connect about how we can better match you.