How do I change my credit card on file?
Update, remove, or add a new credit card on your file securely.
Need to replace an expired card, use a different card, or update your payment details? You can add a new credit card through your Jane account.
Add a new credit card
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Log in to your **My Account** from the Shift Collab booking site
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Select **Credit Cards on File**.
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Select **Add New Card**.
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Enter your card details.
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Select **Save Credit Card**.
Jane describes this as adding a new card rather than editing an existing card in place. If your current card has expired or needs to be replaced, add the new card instead.
Removing an old card
If you have more than one card saved:
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Open **My Account**.
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Select **Credit Cards on File**.
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Select **Delete** beside the card you want to remove.
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Select **OK** to confirm.
If you only have one card on file, Jane may not let you remove it yourself. A card may be required for online booking or our cancellation policy. If you need the remaining card removed, contact the Shift Collab Care Team for help.
Can’t see these options?
The card options may only be available when the clinic uses Jane Payments. Make sure you’re signed in to the correct Jane account. If you still can’t add or replace your card, contact the Shift Collab Care Team before your next appointment so we can help sort it out.