How to Effectively Cancel Your Appointment: Step-by-Step Guide

Summary: This article outlines the steps to cancel your appointment effectively.

At Shift Collab, we require 24 hours’ notice to cancel or reschedule an appointment. This helps ensure therapists can offer that time to another client who may be waiting for support.

If a session is cancelled with less than 24 hours’ notice, the full session fee may still apply.

If you need to cancel, you have two simple options:

1. Contact your therapist directly
You can send your therapist a message letting them know you need to cancel or reschedule your session.

2. Contact the Care Team
Our Care Team can also help cancel or adjust your appointment. You can reach them at hello@shiftcollab.com or by phone at 1-800-661-8681.

Example Scenario

If you need to cancel an appointment scheduled for a specific date, you might send a message like this:

• "Hi, I have a change in my schedule and will not be able to make my appointment on [date]. Please cancel it. Thank you!"

Canceling your appointment is a straightforward process that involves notifying your provider or ourCare Team and confirming the cancellation. Always try to do this as early as possible to allow for rescheduling or to free up the time for other clients.