What’s our Fit Guarantee and how does it work?

You are guaranteed a perfect therapist match, or you’ll get one session with another therapist on us!

Matching you with the perfect therapist is always our top goal. Our Fit Guarantee ensures you’re matched with the right therapist for you. If you’re not 100% happy with your therapist within 30 days of your first session, we’ll rematch you and give you a session with another therapist at no charge.

In order to qualify for the Fit Guarantee, please contact our Care Team first at 1-800-661-8681 or email us at hello@shiftcollab.com so we can connect about how we can better match you!