---
title: Understanding Insurance Coverage and Payment for Therapy Sessions
description: Understand your therapy session costs and insurance coverage. Learn how to contact your provider and navigate the payment process.
image: https://www.shiftcollab.com/images/shift-collab-social-share.png
---
[Skip to content](https://support.shiftcollab.com/understanding-insurance-coverage-and-payment-for-therapy-sessions#main-content)
English
Show submenu for translations
[](https://www.shiftcollab.com)
Open main navigation
Close main navigation
- English
Show submenu for translations
- Go to shiftcollab.com
Go to shiftcollab.com
Hello. How can we help you?
- There are no suggestions because the search field is empty.
1. [Support Centre | Shift Collab](https://support.shiftcollab.com/?hsLang=en)
2. [Policies and Fees](https://support.shiftcollab.com/policies-and-fees?hsLang=en)
October 16, 2026
# Understanding Insurance Coverage and Payment for Therapy Sessions
## This article explains how to determine insurance coverage per session and the payment process for therapy services.
### Understanding Insurance Coverage at Shift Collab
Shift Collab is a **private-pay therapy clinic. This means we do not directly bill insurance providers. Instead, you pay for your sessions upfront and can submit receipts to your insurance provider for reimbursement — depending on your plan's coverage.**
1. **Contact Your Insurance Provider**:
To understand what your plan covers, we recommend contacting your insurance provider directly. They can confirm:
- Coverage for therapy services
- Whether services provided by a Registered Social Worker or Psychotherapist are eligible
- Your per-session and annual limits
1. **Payment Process**:
- **Upfront Payment**: You pay for your therapy sessions upfront. We currently accept credit card and Visa debit — please contact us to confirm the latest accepted payment methods.
- **Receipt for Reimbursement**: After your session, you'll receive a receipt via email that you can submit to your insurance provider for reimbursement. Please note that reimbursement is subject to your plan's coverage and is not guaranteed.
### Have More Questions?
If you have questions about your coverage or out-of-pocket costs, we encourage you to reach out to your insurance provider before your first session. As a reminder, payment is due upfront, and you can submit your receipt to your insurance provider for reimbursement afterward. If you need any help, our team is happy to assist — reach out to us at info@shiftcollab.com or through the contact form on our website.
- [Starting Therapy](https://support.shiftcollab.com/starting-therapy?hsLang=en)
- [Policies and Fees](https://support.shiftcollab.com/policies-and-fees?hsLang=en)
- [About Shift](https://support.shiftcollab.com/about-shift?hsLang=en)
- [Sessions & Care](https://support.shiftcollab.com/sessions-care?hsLang=en)
- [Clinical Tools](https://support.shiftcollab.com/clinical-tools?hsLang=en)
[](http://shiftcollab.com)
Looking for a hand? We're here to help. Just email us at [hello@shiftcollab.com](mailto:hello@shiftcollab.com).
Copyright © 2026 Shift Collab.
```json
{
"@context": "https://schema.org",
"@graph": [
{
"@type": "FAQPage",
"mainEntity": [{
"@type": "Question",
"name": "Understanding Insurance Coverage and Payment for Therapy Sessions",
"acceptedAnswer": {
"@type": "Answer",
"text": "Understand your therapy session costs and insurance coverage. Learn how to contact your provider and navigate the payment process."
}
}]
},
{
"@type": "BreadcrumbList",
"itemListElement": [
{ "@type": "ListItem", "position": 1, "name": "Support Centre", "item": "https://support.shiftcollab.com" },
{ "@type": "ListItem", "position": 2, "name": "Understanding Insurance Coverage and Payment for Therapy Sessions", "item": "https://support.shiftcollab.com/understanding-insurance-coverage-and-payment-for-therapy-sessions" }
]
},
{
"@type": "WebPage",
"@id": "https://support.shiftcollab.com/understanding-insurance-coverage-and-payment-for-therapy-sessions",
"url": "https://support.shiftcollab.com/understanding-insurance-coverage-and-payment-for-therapy-sessions",
"name": "Understanding Insurance Coverage and Payment for Therapy Sessions",
"isPartOf": { "@id": "https://support.shiftcollab.com/#website" },
"datePublished": "1970-01-01 00:00:00",
"dateModified": "1792184080651"
}
]
}
```