---
title: How to use Jane Video for appointments
description: We use Jane App Telehealth Video for our sessions
image: https://www.shiftcollab.com/images/shift-collab-social-share.png
---
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1. [Support Centre | Shift Collab](https://support.shiftcollab.com/?hsLang=en)
2. [Starting Therapy](https://support.shiftcollab.com/starting-therapy?hsLang=en)
September 21, 2026
# How to use Jane Video for appointments
## We use Jane App Telehealth Video for our sessions
\*\*Desktop or laptop:\*\* No downloads are needed. You will receive a link 30 minutes before your session — simply click it to join your appointment.
If you are accessing your appointment from an iOS or Android device, you will need to [download the app](https://jane.app/guide/telehealth/ipad-iphone-for-online-appointments-for-patients) from the App Store (iOS) or Google Play Store (Android) before your session.
Here is a quick walkthrough on how to access Jane Online Appointments:
Is it safe? Yes. [Jane’s telehealth feature](https://jane.app/guide/telehealth/training-resources-for-your-patients) is built within Jane’s secure infrastructure and is designed from the ground up to be secure. All data is encrypted and nothing is ever recorded or stored. In all one-to-one appointments, the encrypted data flows directly from the therapist’s device to you, the client’s device, bypassing Jane’s servers altogether - security by design.
Technology doesn't always cooperate — and we're ready for that. If Jane is unavailable, we use Zoom as our *backup* backup video platform. Zoom meeting links are session-specific, so please use the new link provided to you each time.
Zoom is a video conferencing platform trusted by organisations worldwide. We selected it for its compliance with US and Canadian healthcare privacy regulations, including HIPAA and PIPEDA. Session data is stored in Canada, and we have a signed Business Associate Agreement (BAA) with Zoom to safeguard the confidentiality of all patient and session information. Zoom also provides a straightforward interface with reliable video quality across desktops, laptops, tablets, and phones.
If you have trouble connecting to your appointment through either Jane or Zoom, contact us directly so we can assist you.
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