We use Jane App Telehealth Video for our sessions
If you are accessing your appointments through a desktop or laptop computer, there are no downloads needed! You heard that right. You will be sent a link 30-mins prior to your session and all you have to do is follow the link to your appointment.
If you are accessing your appointment from an iOS device, you will need to download the app from the App Store to access your session.
Here is a quick walkthrough on how to access Jane Online Appointments:
Is it safe? Absolutely! Jane’s telehealth feature is built within Jane’s secure infrastructure and is designed from the ground up to be secure. All data is encrypted and nothing is ever recorded or stored. In all one-to-one appointments, the encrypted data flows directly from the therapist’s device to you, the client’s device, bypassing Jane’s servers altogether - security by design.
We understand technology has hiccups sometimes... but we are prepared! We use Zoom as our backup for our therapists and clients if Jane is not cooperating. Zoom rooms are assigned based on availability, so make sure you use the new link sent to you each session!
Zoom is a video conferencing platform that is used by companies around the world. We chose it because of its compliance with US and Canadian healthcare security laws. Furthermore, the data is stored in Canada and we have signed a data security agreement with them to ensure the confidentiality of patient and session information. Moreover, it’s easy to use and offers very reliable video quality whether you are using your laptop, tablet or phone.