Do you offer direct billing to insurance?

We know direct billing is common in places like the dentist’s office or pharmacy, so it’s a fair question. The reality is that therapy practices in Canada usually aren’t able to bill insurance providers directly because of outdated and complicated regulations in many provinces.

Without getting into too many details, the administrative setup required for direct billing is extremely complex. In many cases, practices that offer it need to raise their session fees to cover those extra costs.

At Shift, one of our biggest priorities is keeping therapy as accessible as possible. For us, that means focusing on keeping session rates as low as we can rather than building the infrastructure required for direct billing.

The good news is that if you have extended health benefits, you can still use them.

 At our clinic, we provide an automatic email receipt as soon as payment has been processed for your session. It includes all the information you will need to claim your session with your insurer. Benefits companies like Manulife, for example, typically reimburse you within several business days. 

If you’re ever unsure about what your plan covers, we always recommend calling your insurance provider ahead of time. Their customer support team can walk you through the details of your coverage so there are no surprises later.

Remember: if you find out your insurer does not cover a service that already happened, you are on the hook to pay for it!

Feel free to reach out to our Care Team if you have further questions. You can send them an email at hello@shiftcollab.com, or give them a call at 1 (800) 661-8681!