Do you offer direct billing to insurance?

We know direct billing is common in places like the dentist’s office or pharmacy, so it’s a fair question. The reality is that therapy practices in Canada usually aren’t able to bill insurance providers directly because of outdated and complicated regulations in many provinces.

Without getting into too many details, the administrative setup required for direct billing is extremely complex. In many cases, practices that offer it need to raise their session fees to cover those extra costs.

Why doesn't Shift Collab offer direct billing?

At Shift Collab, one of our biggest priorities is keeping therapy as accessible as possible. For us, that means focusing on keeping session rates as low as we can rather than building the infrastructure required for direct billing.

The good news is that if you have extended health benefits, you can still use them.

 

At Shift Collab, we automatically send you an email receipt as soon as payment is processed for your session. It includes all the information you need to submit a claim to your insurer.

Once you submit your claim, reimbursement timelines vary by insurer — check with your provider for their current processing times.

 

What should I do before my first session to confirm coverage?

We always recommend calling your insurance provider before your first session to confirm what your plan covers. Your insurance provider's customer support team can walk you through the details of your coverage so there are no surprises later.

Just keep in mind: if your insurer doesn't cover a service after the fact, the cost will fall to you. That's why checking in with them ahead of time makes things a lot smoother.

How do I contact Shift Collab with questions about billing or insurance?

Please reach out to our Care Team if you have further questions.

You can send them an email at hello@shiftcollab.com, or give them a call at 1 (800) 661-8681!