---
title: Do you offer direct billing to insurance?
description: Shift Collab doesn't offer direct billing, but here's how to use your extended health benefits for reimbursement.
image: https://www.shiftcollab.com/images/shift-collab-social-share.png
---
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1. [Support Centre | Shift Collab](https://support.shiftcollab.com/?hsLang=en)
2. [Policies and Fees](https://support.shiftcollab.com/policies-and-fees?hsLang=en)
September 17, 2026
# Do you offer direct billing to insurance?
## At this time, Shift Collab does not offer direct billing.
Direct billing is common at dental offices and pharmacies, so it's a reasonable expectation. However, therapy practices in Canada are generally not able to bill insurance providers directly due to complex provincial regulations that vary across the country. The administrative setup required is extremely costly, and many practices that offer it need to raise session fees to cover those expenses.
At Shift Collab, keeping therapy accessible is a core priority. That means we focus our resources on maintaining lower session rates rather than building the costly infrastructure direct billing requires.
### How to use your extended health benefits
If you have extended health benefits, you can still get reimbursed for your sessions. Here's how:
1. **After your session**, Shift Collab automatically sends you an email receipt. It includes the therapist's name and credentials, session date, and amount paid—everything your insurer typically needs.
2. **Submit your receipt** to your insurance provider as a reimbursement claim.
3. **Wait for processing**. Timelines vary by insurer; contact them to find out what to expect.
If your insurer won't cover it after the fact, you'll owe the cost. That's why we recommend confirming your coverage before your first session.
### Before your first session
Contact your insurance provider and confirm:
- What your plan covers
- Which therapy designations are eligible for reimbursement (e.g., Registered Psychotherapist, Registered Social Worker, Psychologist)
- Their processing timeline
It takes five minutes and prevents surprises later.
### Questions about billing or insurance?
Reach out to our Care Team:
- Email: [hello@shiftcollab.com](mailto:hello@shiftcollab.com)
- Phone: [1-800-661-8681](tel:+18006618681)
- [Starting Therapy](https://support.shiftcollab.com/starting-therapy?hsLang=en)
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- [Sessions & Care](https://support.shiftcollab.com/sessions-care?hsLang=en)
- [Clinical Tools](https://support.shiftcollab.com/clinical-tools?hsLang=en)
[](http://shiftcollab.com)
Looking for a hand? We're here to help. Just email us at [hello@shiftcollab.com](mailto:hello@shiftcollab.com).
Copyright © 2026 Shift Collab.
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