---
title: What can I expect from my first session?
description: You can expect comfort and ease with a great therapist who fits your needs and preferences!
image: https://www.shiftcollab.com/images/shift-collab-social-share.png
---
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1. [Support Centre | Shift Collab](https://support.shiftcollab.com/?hsLang=en)
2. [Starting Therapy](https://support.shiftcollab.com/starting-therapy?hsLang=en)
September 3, 2026
# What can I expect from my first session?
## You can expect comfort and ease with a great therapist who fits your needs and preferences!
Starting therapy can feel daunting — and that's completely understandable. Many people hesitate because they're unsure what the therapy process actually involves. Feeling nervous about opening up to someone new is a normal part of the journey, and our therapists are here to make that first step as clear and comfortable as possible.
Before your first appointment, we'll email you two things: a link to create your account and an intake form through our secure booking system, Jane. Please complete this form before your session — it helps your therapist understand what support you're looking for and ensures you get the most out of your time together.
We also have a [guide on therapy basics](https://support.shiftcollab.com/hubfs/PDF%20Guides/Shift-Collab-Guide-Therapy-Basics.pdf?hsLang=en) that many find helpful as they begin their journey.
If you’re ready to begin, watch the video below for step-by-step guidance on how to prepare and book your first session.
For the session itself, take a moment beforehand to reflect on your goals for therapy. This helps your therapist understand your needs from the start — and gives you a clearer sense of purpose going in. Most importantly, try to relax. You don't need to have everything figured out.
If you have any questions about how to get started, our Care Team is here to help! Give us a call at [1-800-661-8681](tel:+18006618681) or email us at [hello@shiftcollab.com.](mailto:hello@shiftcollab.com)
- [Starting Therapy](https://support.shiftcollab.com/starting-therapy?hsLang=en)
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- [About Shift](https://support.shiftcollab.com/about-shift?hsLang=en)
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