---
title: What if I need to cancel or reschedule my session?
description: A full 24 hours notice is required to cancel any an appointment.
image: https://www.shiftcollab.com/images/shift-collab-social-share.png
---
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1. [Support Centre | Shift Collab](https://support.shiftcollab.com/?hsLang=en)
2. [Policies and Fees](https://support.shiftcollab.com/policies-and-fees?hsLang=en)
September 21, 2026
# What if I need to cancel or reschedule my session?
## We ask for 24 hours' notice. Here's how to make the change yourself, and what happens if you're inside that window.
Life doesn't always cooperate with a calendar. Kids get sick, meetings run long, and some days you just can't get to the session you booked. Changing an appointment is normal, and you don't need a reason.
### **The short version**
With more than 24 hours' notice, you can change or cancel your session yourself, with no fee. Inside 24 hours, the full session rate applies — that includes rescheduling and missed sessions, not just cancellations.
### **Changing your session yourself**
The fastest way is to do it directly, without waiting on anyone:
1. Sign in to your Jane account at [My Account](https://shift.janeapp.com).
2. Find the appointment under your upcoming sessions.
3. Choose to cancel or reschedule.
This works any time of day. You don't need to reach us first, and you don't need to explain.
### **If you're inside the 24-hour window**
Please still reach out as soon as you can. Our Care Team cannot waive the late-cancellation fee automatically, but we always want to hear from you — especially if something unexpected came up.
You can reach the Care Team at [hello@shiftcollab.com](mailto:hello@shiftcollab.com) or [1-800-661-8681](tel:18006618681), Monday to Friday 8:00 a.m. to 8:00 p.m. ET, and Saturday to Sunday 9:00 a.m. to 5:00 p.m. ET. If you're reaching out outside those hours, leave a message and we'll follow up the next business day.
### **Why we hold the line at 24 hours**
When you book, your therapist sets that hour aside for you and doesn't offer it to anyone else. With a day's notice, we can usually give it to someone who's waiting for support. Inside 24 hours, we generally can't — the hour goes unused, and your therapist has already held it. If you believe your situation warrants an exception, please contact the Care Team directly and we'll do our best to help. We appreciate your understanding.
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