What if I need to cancel my session?

A full 24 hours' notice is required to make any changes to an appointment.

We require a full 24 hours' notice for any scheduling changes made to your appointment. If you are outside the 24 hour policy, feel free to sign into your Jane account to make any adjustments.

Any changes within 24 hours of your appointment is subject to a cancellation fee of your therapist’s full session rate. Please note that this policy includes no-shows and rescheduling. We do this to be fair to the therapist and to other clients.

If you need to cancel an appointment, please reach out to our Care Team for support. You can give us a call at 1 (800) 661-8681, or send us an email at hello@shiftcollab.com