---
title: Where are you located?
description: We are a virtual therapy practice that operates across Canada, serving Canadians in every province and territory.
image: https://www.shiftcollab.com/images/shift-collab-social-share.png
---
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1. [Support Centre | Shift Collab](https://support.shiftcollab.com/?hsLang=en)
2. [About Shift](https://support.shiftcollab.com/about-shift?hsLang=en)
October 16, 2026
# Where are you located?
## We are a virtual therapy practice operating across Canada.
**Our location and mailing address**
## Where is Shift Collab located?
Shift Collab is a fully remote company based in Toronto, Ontario. There is no physical office to visit. Our mailing address is 545 King Street West, Toronto, Ontario M5V 1M1 — this is a virtual office only.
## **How do I use Shift Collab's address for insurance claims?**
If your insurer asks for a mailing address, use this one:
- Organization: Shift Collab
- Address: 545 King Street West
- City: Toronto, Ontario M5V 1M1
**Finding a therapist licensed in your area**
Our therapists are licensed across a range of provinces and territories, and we always match you with someone licensed to practise where you live. The quickest way to get matched is through our [Matching Questionnaire](https://shiftcollab.com/start), which gives you personalized therapist matches right away and lets you book at the earliest available time. Our Care Team follows up afterward to make sure you're settled in.
## How do I contact the Care Team?
Email the Care Team at [hello@shiftcollab.com](mailto:hello@shiftcollab.com) or call [1-800-661-8681](tel:+18006618681).
- [Starting Therapy](https://support.shiftcollab.com/starting-therapy?hsLang=en)
- [Policies and Fees](https://support.shiftcollab.com/policies-and-fees?hsLang=en)
- [About Shift](https://support.shiftcollab.com/about-shift?hsLang=en)
- [Sessions & Care](https://support.shiftcollab.com/sessions-care?hsLang=en)
- [Clinical Tools](https://support.shiftcollab.com/clinical-tools?hsLang=en)
[](http://shiftcollab.com)
Looking for a hand? We're here to help. Just email us at [hello@shiftcollab.com](mailto:hello@shiftcollab.com).
Copyright © 2026 Shift Collab.
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