How is Shift different?

Our goal is simple: make it easier to find the right therapist and get thoughtful support along the way. From responsive client care to personalized therapist matching, we focus on creating a virtual therapy experience that feels human, supportive, and easy to access.

We’re responsive and reliable.

We pride ourselves on being hyper-responsive to our clients' needs. We can understand that finding a therapist can be a lengthy process, and it’s our top priority to provide seamless, time-sensitive, and accessible support. Our Care Team typically responds to all inquiries and Matching Questionnaires within 24 hours, and we’re able to chat right away through our Live Chat or by telephone at 1-800-661-8681.

Our clinic hours are Monday to Friday from 8:00 a.m. to 8:00 p.m. EST, and Saturday to Sunday from 9:00 a.m. to 5:00 p.m. EST.

We’re focused on relationships, not transactions.

Therapy works best when you feel comfortable with the person you’re speaking with.

That’s why we match each client with a therapist based on their needs, preferences, and personality, not just availability. We also offer a free 15-minute Meet & Greet so you can connect with your therapist before committing to a full session.


We believe care doesn’t stop at the end of a session.

Therapy sessions are important, but personal growth often happens between them.

Alongside our virtual therapy sessions across Canada, we also offer free workshops and community events throughout the year. We share additional support through our therapist-written blog, where our clinicians talk about common mental health challenges and everyday experiences people navigate.

We're collaborative.

Providing great care takes collaboration.

Our Care Team works closely with Shift therapists to make sure you feel supported throughout your experience with us. From your first question to ongoing care, we’re here to help things run smoothly.