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I want to book an appointment for someone who is over 18, can I do that?

With the correct consents obtained, you can book an appointment for someone over the age of 18!

How can I help someone else access mental health care at Shift Collab?

To help another adult access therapy at Shift Collab, follow these steps:

  1. Get their consent. The individual seeking therapy must provide consent before anyone else can act on their behalf.
  2. Contact our Care Team by calling 1 (800) 661-8681 or emailing hello@shiftcollab.com to begin the process.
  3. Complete a Consent to Disclose Information form (if applicable). If you will be managing the therapy process on their behalf, this additional form is required.

What is consent and why is it required?

We're glad to work with family members, friends, and caregivers who are supporting a loved one in accessing therapy. Before we can connect with you about someone else's care, we need to obtain their consent. Consent is a statement from the individual seeking treatment confirming their willingness to start therapy.

 

We take consent and confidentiality seriously — both because they lead to better therapy outcomes and because we are mandated by the Ontario College of Social Workers and Social Service Workers (OCSWSSW) to protect all professionally acquired information.



How is consent obtained?

Consent to Treatment is collected by our Care Team and can be provided by the individual seeking therapy over the phone or by email:



Do I need a Consent to Disclose Information form?

If you will be managing the therapy process on someone else's behalf, a Consent to Disclose Information form is also required. This is separate from the Consent to Treatment form: it is a formal document authorizing Shift Collab to share information about the individual's care with you. This form must be completed by the individual who is seeking therapy.

Once both forms are in place, our Care Team can work with you to schedule future appointments. You can learn more about the Consent to Disclose process on our support site.

 

Starting therapy can feel like a lot, and supporting someone else through that process adds another layer. We're here to walk you through it, every step of the way. Don’t hesitate to give our Care Team a call at 1 (800) 661-8681, or send us an email at hello@shiftcollab.com.