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I want to book an appointment for someone who is over 18, can I do that?

With the correct consents obtained, you can book an appointment for someone over the age of 18!

How can I help someone else access mental health care at Shift Collab?

To support another adult in accessing therapy at Shift Collab, you will need to obtain their consent first. Call 1 (800) 661-8681 or email hello@shiftcollab.com to start the process. If you will manage the therapy process on their behalf, a Consent to Disclose Information form is also required.

What is consent and why is it required?

We love connecting with family, friends, and caregivers who are supporting someone they care about in accessing therapy. Before we are able to do this, we will need to obtain their consent. Consent is a statement provided by the individual who is seeking treatment, that indicates their willingness to start therapy. 

Consent and confidentiality are things we take seriously, and not just because we're mandated by the Ontario College of Social Workers and Social Service Workers (OCSWSSW) to protect all professionally acquired information. Protecting confidentiality also leads to better therapy outcomes for the people we work with. Not only does it impact therapy outcomes, but we are also mandated by the Ontario College of Social Workers and Social Service Workers (OCSWSSW) to protect the confidentiality of all professionally acquired information. 

How is consent obtained?

Consent to Treatment can be obtained by the Care Team over a phone call or via email.

Do I need a Consent to Disclose Information form?

If you will be the one managing the therapy process on behalf of someone else, we will also need to obtain a Consent to Disclose Information form from them. This is different from the Consent to Treatment: a formal document is required to release any information to anyone other than the person seeking therapy. Once both forms are in place, we are then able to work with individuals to set up future appointments. If you are interested, you can read more about our Consent to Disclose process! The form must be completed by the individual who is seeking therapy. 

Starting therapy can feel like a lot, and supporting someone else through that process adds another layer. We're here to walk you through it, every step of the way. Don’t hesitate to give our Care Team a call at 1 (800) 661-8681, or send us an email at hello@shiftcollab.com.