What if my therapist and I are not a match?
If you started therapy with us in the past 30 days and aren't totally satisfied, we'll rematch you to a new therapist and give you a free session with them!
To get the most out of therapy, the relationship with your therapist must be strong. In fact, research consistently shows that the therapeutic alliance — the bond between a client and their therapist — is one of the strongest predictors of successful therapy outcomes.
At Shift, we take great care in matching you with the right therapist. Even so, sometimes the connection isn’t quite right after a session or two — and that's completely okay.
That’s why we have our Fit Guarantee. If you're not completely satisfied with your therapist match within 30 days of your first session, we’ll rematch you with a new therapist and provide your first session with them at no cost.
To qualify for the Fit Guarantee, please reach out to our Care Team first at 1-800- 661-8681 or email us at hello@shiftcollab.com so we can learn more about your needs and find you a better match.